HIPAA compliant security
Encryption, access controls, MFA, and email protection, plus the documentation that shows your safeguards are real.
Dental and Orthodontic IT
Managed IT and support built for dental and orthodontic practices.
Superien keeps the servers, network, imaging, and backups behind Dentrix, Eaglesoft, and Open Dental running, with HIPAA compliant security and support that answers before your next patient. Serving practices in Greenville, SC and Portland, OR.
Local team, keeping IT running for businesses since 2001.
The IT problems dental and orthodontic practices keep hitting.
Your server or practice management software goes down during patient hours, and every operatory, from charts to imaging to check-in, stops while you wait on hold.
You’re not sure your setup meets HIPAA’s IT safeguards, and no one has ever shown you clearly.
Patient records and X-rays are the target. One phishing click or ransomware hit could mean a breach, downtime, and lost trust.
Your digital X-rays and CBCT scans are slow to load or filling the server, and no one owns the fix.
One team for every system behind your operatories.
Network and WiFiSecure, segmented connectivity across the front desk, every operatory, and imaging, with guest WiFi kept off your clinical network.
Servers and workstationsThe dedicated server behind Dentrix, Eaglesoft, or Open Dental, monitored, patched, and kept on spec.
Cloud and Microsoft 365Email, files, and tools set up cleanly and secured between locations.
Backup and recoveryPatient records and images backed up and test restored, so a bad day never closes the schedule.
Managed IT built around a dental practice’s day.
Practice software support
We keep the server, database, and network behind Dentrix, Eaglesoft, or Open Dental healthy, and coordinate with your software vendor.
Backup and recovery
Patient records and images backed up and test restored, so a bad day never becomes a closed practice.
Imaging and storage
Digital X-rays and CBCT scans on fast storage for quick chairside retrieval, sized to grow and backed up offsite.
Responsive support
Reach a team that already knows your setup, so a down system during patient hours gets handled, not ticketed and forgotten.
Cloud and Microsoft 365
Microsoft 365 set up cleanly and secured, so email, files, and tools just work across your practice.
Your practice software
We know the software your practice runs on.
Dentrix, Eaglesoft, and Open Dental each have their own server, database, and imaging needs. Eaglesoft wants a wired, dedicated server; imaging platforms like Dexis and Carestream store years of X-rays and CBCT scans. We keep that environment healthy and on spec, and coordinate with your software vendor, so the program your team lives in stays fast and available.
Dentrix
Eaglesoft
Open Dental
Cloud PMS
Dexis
Carestream
CBCT and digital X-ray
HIPAA compliant safeguards
How we protect your patients’ information.
Protecting patient records is not one product. It is layers that work together, set up properly and watched every day, then clearly documented so you can show an auditor, an insurer, or a worried patient exactly how their information is kept safe.
Access and audit controlsOnly the right people reach patient records, every sign-in is verified, and we keep a log of who opened what.
Encryption, end to endRecords are encrypted on every device and while they travel, so a lost laptop or intercepted email is not a breach.
Backup and tested recoveryData is backed up continuously and we test the restore, so you know it comes back, not just that a copy exists.
Email and phishing defenseFiltering and staff guidance stop the fake invoice and password reset emails behind many dental practice breaches.
Around-the-clock monitoringSystems are watched for unusual activity, so a problem is caught and contained before it reaches patient data.
Documentation you can showClear evidence of the safeguards in place, ready for an audit, an insurer, or your own peace of mind.
A steady, local team that learns your practice.
2001
Since day one
Keeping IT running for local businesses since 2001.
15 years
Average retention
Clients stay because we’re steady and on their side.
Onsite
Greenville and Portland
Remote support across the whole country.
Encrypted
Data protected
Records encrypted, backed up, and access controlled.
See exactly where your practice stands, for $150.
A Business Risk & Readiness Assessment for $150: a clear, written picture of your security, backups, and biggest single point of failure, with a prioritized plan you keep even if you never hire us.
$150
Business Risk & Readiness Assessment
Dental and orthodontic IT, the common questions.
Will you make our practice HIPAA compliant?
No IT company can make you HIPAA compliant, because compliance covers your policies, training, and workflows, not just technology. We handle the technical safeguards HIPAA calls for, encryption, access controls, MFA, audit logging, and secure backups, and sign a Business Associate Agreement, so your IT foundation supports the compliance program you own.
Do we need a Business Associate Agreement with our IT provider?
Yes. Any vendor that can access your electronic patient data, including your IT provider, cloud backup, and offsite storage, should have a signed BAA on file before they touch that data. We sign one as part of onboarding.
Do you support Dentrix, Eaglesoft, or Open Dental, and who owns what?
We support the IT around your practice management software: the server, database, workstations, network, backups, and imaging it depends on. The application itself is supported by the software vendor. We keep the environment on spec and coordinate with them, but we are not the software vendor and do not resell the license.
What happens if the server or internet goes down during patient hours?
Downtime stops every operatory tied to the server, from charts to imaging to check-in. We reduce that risk with monitored hardware, fast restore backups, and options like cellular failover and a written continuity plan, so you can keep seeing patients.
How do you handle backups of our records and imaging, and can you restore them?
We back up patient records and images on a schedule, encrypted and kept offsite, and we test the restore so recovery is proven, not assumed. Backups that have never been test restored are the top reason practices lose data after ransomware.
We already have an IT provider, how hard is it to switch?
Switching is routine when it is planned around your schedule. We document your environment first, the server, software, imaging, backups, and licenses, transition without interrupting patient hours, and confirm everything is intact before anything is cut over. Call (864) 479-7949 to talk it through.
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