Regulation-aware security
Encryption, access controls, MFA, and email protection, plus the documentation that shows your safeguards are real.
Insurance Agency IT
Managed IT and support built for insurance agencies and brokers.
Superien keeps the servers, network, and client data behind your agency management system and carrier portals secure and available, with safeguards aligned to GLBA and your state’s insurance data security law, and support that answers fast. Serving agencies in Greenville, SC and Portland, OR.
Local team, keeping IT running for businesses since 2001.
The IT problems insurance agencies keep hitting.
Your agency management system goes down during renewal season, and every quote, endorsement, and client call stops while you wait.
You’re not sure your setup meets what GLBA and your state’s insurance data security law expect, and no one has shown you clearly.
Client and policyholder records are the target. One phishing click, premium payment scam, or ransomware hit could mean a breach and lost trust.
Your staff need secure access to carrier portals and client files from the office, home, and client meetings, and no one owns keeping that safe.
One team for every system behind your agency.
Network and WiFiSecure, segmented connectivity across the office, with guest WiFi kept off the network that holds client data.
Servers and workstationsThe servers and workstations behind your agency management system, monitored, patched, and kept on spec.
Cloud and Microsoft 365Email, files, and tools set up cleanly and secured between locations.
Backup and recoveryPolicyholder records and policy files backed up and test-restored, so a bad day doesn’t have to cost you a client’s file.
Managed IT built around an insurance agency’s day.
Agency software support
We keep the server, database, and network behind your agency management system healthy, and coordinate with your software vendor.
Backup and recovery
Policyholder records and policy files backed up and test-restored, so recovery is proven, not assumed.
Wire fraud and email defense
Filtering, MFA, and staff guidance stop the fake payment change and premium redirect emails behind insurance fraud.
Responsive support
Reach a team that already knows your setup, so a down system during renewal season gets handled, not ticketed and forgotten.
Cloud and Microsoft 365
Microsoft 365 set up cleanly and secured, so email, files, and tools just work across your agency.
Your agency’s software
The systems your agency runs on, kept up and available.
Your agency management system, carrier portals, and document storage each have their own server, database, and access needs. We keep that environment healthy and on spec, and coordinate with your software vendor, so the tools your team works in stay fast, secure, and available.
Agency management system
Carrier portals
Document management
Certificates of insurance
Client portals
Cloud and Microsoft 365
The safeguards
How we protect your clients’ policy data.
Protecting policyholder and client data is not one product. It is layers that work together, set up properly and watched every day, then clearly documented so you can show a regulator, your carrier, or a client exactly how their information is kept safe.
Access and audit controlsOnly the right people reach policyholder records, every sign-in is verified, and we keep a log of who opened what.
Encryption, end to endRecords are encrypted on every device and while they travel, so a lost laptop or intercepted email is far less likely to expose client data.
Backup and tested recoveryData is backed up continuously and we test the restore, so you know it comes back, not just that a copy exists.
Email and phishing defenseFiltering and staff guidance stop the fake payment change, premium redirect, and password reset emails behind insurance fraud.
Around the clock monitoringSystems are watched for unusual activity, so a problem is caught and contained before it reaches client data.
Documentation you can showClear evidence of the safeguards in place, ready for a regulator, a carrier, or your own peace of mind.
A steady, local team that learns your agency.
2001
Since day one
Keeping IT running for local businesses since 2001.
15 years
Average retention
Clients stay because we’re steady and on their side.
Onsite
Greenville and Portland
Remote support across the whole country.
Encrypted
Data protected
Client data encrypted, backed up, and access controlled.
See exactly where your agency stands, for $150.
A Business Risk & Readiness Assessment for $150: a clear, written picture of your security, backups, and biggest single point of failure, with a prioritized plan you keep even if you never hire us.
$150
Business Risk & Readiness Assessment
Insurance agency IT, the common questions.
Can you make our agency compliant with GLBA or state insurance data security laws?
No IT company can make you compliant, because compliance covers your policies, training, and workflows, not just technology. We handle the technical safeguards these rules call for, encryption, access controls, MFA, audit logging, and secure backups, so your IT foundation supports the compliance program you own.
Do you support our agency management system and carrier portals, and who owns what?
We support the IT around your agency management system: the server, database, workstations, network, backups, and secure storage it depends on. The application itself is supported by the software vendor. We keep the environment on spec and coordinate with them, but we are not the software vendor and do not resell the license.
How do you protect us from wire fraud and premium payment scams?
We filter email, enforce MFA, and coach your staff on the fake payment change and premium redirect requests behind most insurance fraud, and we help you put a verification step in place before any money moves.
How do you handle backups of policyholder records, and can you restore them?
We back up policyholder records and policy files on a schedule, encrypted and kept offsite, and we test the restore so recovery is proven, not assumed. Backups that have never been test-restored are the top reason agencies lose data after ransomware.
We already have an IT provider, how hard is it to switch?
Switching is routine when it is planned around your calendar. We document your environment first, the servers, software, backups, and licenses, transition without interrupting renewal season, and confirm everything is intact before anything is cut over. Call (864) 479-7949 to talk it through.
Are you familiar with the NAIC Insurance Data Security Model Law?
Yes. Many states have adopted a version of the NAIC Insurance Data Security Model Law, which calls for a written information security program and oversight of vendors like us. We handle the technical safeguards that law calls for. The written program and your designated person in charge stay with your agency.
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