Privacy Policy

1. Information We Collect

We collect information directly from you, automatically through your use of our website, and from third parties when necessary to provide services.

A. Information You Provide to Us

• Name, company name, job title
• Email address
• Phone number (mobile and/or landline)
• Mailing or billing address
• Service inquiries and support communications
• Account credentials
• Payment and billing information
• Any other information voluntarily submitted through forms, contracts, email, SMS, phone calls, or support tickets

B. Communications Data

If you communicate with us via email, phone, SMS, webforms, chat tools, or other channels, we may collect:

• Contact details
• Message content
• Call recordings (if applicable and legally permitted)
• Communication preferences
• Opt-in/opt-out status for marketing communications

C. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent
• Referring website
• Cookies and tracking technologies

D. Client Data (Service Data)

As a Managed Service Provider, we may process data on behalf of clients in order to deliver contracted services. Such data is governed by applicable service agreements and may include confidential business or customer information. We process this information solely to provide services.

2. How We Use Your Information

We use collected information to:

• Provide, manage, and support our services
• Respond to inquiries and service requests
• Communicate regarding service updates, outages, billing, or account matters
• Send transactional and operational messages
• Improve website functionality and security
• Prevent fraud and unauthorized access
• Maintain records for business, legal, and compliance purposes
• Send marketing communications (where permitted by law and where consent is obtained, if required)

We may use email, phone calls, and SMS for service-related communications. If we engage in marketing communications in the future, we will comply with applicable laws including CAN-SPAM, TCPA, and related regulations.

3. SMS and Mobile Communications

If you provide your mobile number:

• We may send service-related SMS messages such as appointment reminders, support updates, or account notifications.
• If marketing SMS messages are implemented in the future, they will only be sent in compliance with applicable consent requirements.
• Message frequency varies.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• You may request assistance by replying HELP or contacting us directly.

We do not share mobile opt-in data or SMS consent with third parties for marketing or promotional purposes.

4. Email and Telephone Communications

We may contact you via email or phone regarding:

• Service inquiries
• Account management
• Billing and renewals
• Security alerts
• Business updates

If we conduct outbound marketing in the future:

• You will have the ability to unsubscribe from marketing emails.
• We will maintain do-not-call and opt-out lists as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session functionality
• Improve user experience
• Analyze website traffic
• Enhance security

Cookie consent

When you first visit our website, a cookie banner lets you Accept All, Reject All, or Customize your choice by category (essential, analytics, and advertising). Non-essential cookies stay off until you consent, and you can change or withdraw your choice at any time by reopening the cookie settings from the link in our website footer. You may also delete stored cookies through your browser settings.

Tools we use

We use Google Analytics 4 to understand website traffic, Meta Pixel as our advertising pixel, and CookieYes, a third-party consent management platform, to record and enforce your cookie choices. These tools may set their own cookies, subject to the consent settings above and to Google’s and CookieYes’s own privacy practices.

You may also adjust your browser settings to refuse cookies; however, some features may not function properly. Embedded third-party content (such as videos or analytics tools) may collect data according to their own privacy policies.

Do Not Track and Global Privacy Control

Some web browsers can send a “Do Not Track” signal or a Global Privacy Control signal indicating that a visitor does not want to be tracked. This website does not respond to those browser signals. It does not need to, because analytics and advertising cookies are set to denied by default and load only after a visitor accepts them through our cookie consent banner. Until a visitor accepts, no analytics or advertising cookies are set and our advertising pixel does not load, regardless of any Do Not Track or Global Privacy Control setting. Some advertising tools, such as our advertising pixel, are provided by third parties that may collect information about a visitor’s activity across other websites once advertising cookies are accepted; a visitor can decline or withdraw that consent at any time through the cookie consent banner.

6. How We Share Information

We do not sell personal information.

We may share information only in the following circumstances:

• With trusted service providers and vendors necessary to deliver services (e.g., cloud hosting, ticketing systems, payment processors, communication platforms)
• With telecommunications providers for SMS or phone services
• When required by law, subpoena, or legal process
• To protect rights, safety, and property of the Company or others
• In connection with a merger, acquisition, or business transfer

All vendors are expected to maintain reasonable safeguards and use data only as necessary to provide contracted services.

7. Data Retention

We retain personal information as long as reasonably necessary to:

• Provide services
• Fulfill contractual obligations
• Maintain business and financial records
• Comply with legal and regulatory requirements
• Resolve disputes
• Enforce agreements

Client service data may be retained according to service agreements and business needs. We may retain certain records for legitimate business purposes even after services are terminated.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of certain personal data
• Withdraw consent for marketing communications
• Request data portability (where applicable)

Requests may be submitted to: [email protected]

We may retain certain information as required by law or for legitimate business purposes.

California residents

Superien Technology, Inc. does not meet the thresholds that define a covered “business” under the California Consumer Privacy Act (California Civil Code section 1798.140), so the Act’s consumer-rights requirements do not apply to us. Even so, if you are a California resident, you may ask us what personal information we hold about you or ask us to delete it. Send your request to [email protected] with enough detail for us to locate your records. We will respond within a reasonable time and may confirm your identity before we act.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage reviewing their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

If applicable, information may be transferred to and processed in countries outside your state or country of residence. We take reasonable steps to ensure appropriate safeguards are in place.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal data, contact:

Superien Technology, Inc.
Website: https://superien.com
Email: [email protected]
Phone: (503) 343-4362