Privacy Policy

1. Information We Collect

We collect information directly from you, automatically through your use of our website, and from third parties when necessary to provide services.

A. Information You Provide to Us

• Name, company name, job title
• Email address
• Phone number (mobile and/or landline)
• Mailing or billing address
• Service inquiries and support communications
• Account credentials
• Payment and billing information
• Any other information voluntarily submitted through forms, contracts, email, SMS, phone calls, or support tickets

B. Communications Data

If you communicate with us via email, phone, SMS, webforms, chat tools, or other channels, we may collect:

• Contact details
• Message content
• Call recordings (if applicable and legally permitted)
• Communication preferences
• Opt-in/opt-out status for marketing communications

C. Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited and time spent
• Referring website
• Cookies and tracking technologies

D. Client Data (Service Data)

As a Managed Service Provider, we may process data on behalf of clients in order to deliver contracted services. Such data is governed by applicable service agreements and may include confidential business or customer information. We process this information solely to provide services.

2. How We Use Your Information

We use collected information to:

• Provide, manage, and support our services
• Respond to inquiries and service requests
• Communicate regarding service updates, outages, billing, or account matters
• Send transactional and operational messages
• Improve website functionality and security
• Prevent fraud and unauthorized access
• Maintain records for business, legal, and compliance purposes
• Send marketing communications (where permitted by law and where consent is obtained, if required)

We may use email, phone calls, and SMS for service-related communications. If we engage in marketing communications in the future, we will comply with applicable laws including CAN-SPAM, TCPA, and related regulations.

3. SMS and Mobile Communications

If you provide your mobile number:

• We may send service-related SMS messages such as appointment reminders, support updates, or account notifications.
• If marketing SMS messages are implemented in the future, they will only be sent in compliance with applicable consent requirements.
• Message frequency varies.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• You may request assistance by replying HELP or contacting us directly.

We do not share mobile opt-in data or SMS consent with third parties for marketing or promotional purposes.

4. Email and Telephone Communications

We may contact you via email or phone regarding:

• Service inquiries
• Account management
• Billing and renewals
• Security alerts
• Business updates

If we conduct outbound marketing in the future:

• You will have the ability to unsubscribe from marketing emails.
• We will maintain do-not-call and opt-out lists as required by law.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session functionality
• Improve user experience
• Analyze website traffic
• Enhance security

Cookie consent

When you first visit our website, a notice appears in the lower corner of the page offering Manage preferences and Accept All. Manage preferences opens a panel where each category can be switched on or off individually, or refused outright with Reject All. Until a choice is made, nothing outside the strictly necessary category runs: the analytics and advertising scripts are prevented from executing, so no request reaches those providers. You can change or withdraw your choice at any time using the Cookie settings link in our website footer; withdrawing a category deletes that category’s cookies and reloads the page. Full detail is in our Cookie Policy.

Tools we use

We use Google Analytics 4 to understand website traffic and the Meta Pixel as our advertising pixel. Both are blocked until you consent. The consent banner itself, and the record of your choice, are handled by our own software on this website — we do not use a third-party consent management platform, and no information about your visit is sent to one.

You may also adjust your browser settings to refuse cookies; however, some features may not function properly. Embedded third-party content (such as videos or maps) may collect data according to their own privacy policies once it loads.

Our record of your cookie choice

When you make a cookie choice we keep a record of it so we can demonstrate what was offered and what was chosen. That record includes a random identifier stored on your device, the date and time, the choice and the state of each category, the page you were on, your IP address (in full and in a shortened form), a general description of your browser and operating system, and the version of the banner and policy then in force. We keep these records for 24 months, and longer where we must preserve them in connection with an actual or anticipated legal claim. They are held on our own server outside the publicly reachable part of this website, and are used only to evidence consent — never for analytics, marketing or profiling, and they are not sold or shared. See Section 4A of the Cookie Policy.

Do Not Track and Global Privacy Control

We honor the Global Privacy Control signal. If your browser or a browser extension sends a Global Privacy Control (“GPC”) signal, we treat it as a request to opt out of the sale or sharing of personal information and as a refusal of all non-essential cookies. In that case no analytics or advertising script is loaded, no such cookie is set, and we do not display the consent banner. You can still choose to opt in deliberately using the Cookie settings link in our footer.

Browsers may also send an older “Do Not Track” signal. There is no common industry standard for how that signal should be interpreted, so we do not respond to it separately; the protections described above apply regardless, because analytics and advertising are blocked for every visitor until they affirmatively accept.

6. How We Share Information

We do not sell personal information.

We may share information only in the following circumstances:

• With trusted service providers and vendors necessary to deliver services (e.g., cloud hosting, ticketing systems, payment processors, communication platforms)
• With telecommunications providers for SMS or phone services
• When required by law, subpoena, or legal process
• To protect rights, safety, and property of the Company or others
• In connection with a merger, acquisition, or business transfer

All vendors are expected to maintain reasonable safeguards and use data only as necessary to provide contracted services.

7. Data Retention

We retain personal information as long as reasonably necessary to:

• Provide services
• Fulfill contractual obligations
• Maintain business and financial records
• Comply with legal and regulatory requirements
• Resolve disputes
• Enforce agreements

Client service data may be retained according to service agreements and business needs. We may retain certain records for legitimate business purposes even after services are terminated.

8. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the Internet or electronic storage is 100% secure.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of certain personal data
• Withdraw consent for marketing communications
• Request data portability (where applicable)

Requests may be submitted to: [email protected]

We may retain certain information as required by law or for legitimate business purposes.

California residents

Superien Technology, Inc. does not meet the thresholds that define a covered “business” under the California Consumer Privacy Act (California Civil Code section 1798.140), so the Act’s consumer-rights requirements do not apply to us. Even so, if you are a California resident, you may ask us what personal information we hold about you or ask us to delete it. Send your request to [email protected] with enough detail for us to locate your records. We will respond within a reasonable time and may confirm your identity before we act.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage reviewing their privacy policies.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. International Data Transfers

If applicable, information may be transferred to and processed in countries outside your state or country of residence. We take reasonable steps to ensure appropriate safeguards are in place.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal data, contact:

Superien Technology, Inc.
Website: https://superien.com
Email: [email protected]
Phone: (503) 343-4362